Field Services

Unison NOC

Part of the Field Services domain, connected to, but independent of, the Unison SMO

Mobile and web applications empowering field engineers and network operations teams to perform critical network operations, reducing dependency on NOC resources and accelerating site maintenance workflows.

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Platform Support

Mobile and web access for field operations

Unison NOC provides comprehensive network operations capabilities through both mobile applications (iOS and Android) and web-based dashboards for line managers and NOC teams.

Mobile App

Native iOS and Android applications giving field engineers direct access to critical network operations from site, including cell locking, alarm management, and cabinet password changes.

Web Application

Browser-based dashboard for NOC line managers providing oversight of all field activities, CFR approvals, and comprehensive reporting capabilities.

Real-time Sync

All operations synchronise in real-time across mobile and web platforms, ensuring consistent visibility for both field engineers and NOC teams.

Mobile NOC Capabilities

Field operations at your fingertips

The Unison NOC mobile app enables field engineers to perform critical network operations directly from site, eliminating delays and reducing dependency on centralised NOC resources.

Site Management

Book into and out of sites with automated workflow tracking, real-time site status visibility, and hand-over functionality for seamless shift transitions.

Cell Lock/Unlock

Lock individual or multiple cells during maintenance operations with OI integration for approval workflows. Supports Ericsson, Huawei, and Samsung RAN vendors with automatic reconnection on network drops.

Alarm Management

Real-time alarm viewing with colour-coded severity indicators and auto-populated dashboards showing alarms and locks per site. Compatible with Ericsson, Huawei, and Samsung networks.

Cabinet Password Management

Temporarily change cabinet passwords for configuration work with automatic reset after 8 hours. Supports Ericsson RAN (Baseband Radio Node and Controller6610) with full worklog audit trails.

Configuration File Requests

Request backup configuration files for single or multiple cabinets with email notification system for file availability. Rate-limited requests with 3-minute cooldown per cabinet.

Incident & Change Management

View incidents associated with specific sites, access Change Request Queues (CRQs) with full details, add notes and extend CRQ timeframes directly from mobile app.

KPI Visualisation

Cell-level KPI charts across hourly, daily, and weekly timeframes with comprehensive metrics for 2G, 3G, 4G, and 5G technologies. Vendor-specific KPI support for Ericsson and Huawei.

User Management Features

Track all active and historical site bookings, view all cells locked by the user, manage user settings and permissions, plus integrated Unison Inspect capabilities.

CFR Module

Call Free Release approval workflow

The CFR (Call Free Release) module provides a structured approval workflow for site work completion, ensuring proper authorisation before unlocking cells and releasing sites back to normal operation.

Field Engineer Workflow

Complete Work

Engineer completes site maintenance work and selects CFR option when booking out.

Submit Details

Enter detailed comment describing work completed and generate unique CFR Request ID.

Automatic Routing

Request automatically routed to NOC line manager for review and approval.

NOC Line Manager Workflow

Review Request

CFR appears in web dashboard with site details, cell information, and work description.

Assign & Verify

Assign to specific reviewer, verify work completion and alarm status with full context.

Approve or Reject

Approve work to release cells, or reject with detailed remediation guidance.

CFR Benefits

• Reduces NOC resource burden through self-service field operations

• Ensures proper authorisation before network changes take effect

• Complete audit trail for compliance and troubleshooting

• Prevents sites remaining offline longer than necessary

• Centralised oversight of all field maintenance activities

• Requests older than 15 minutes highlighted for urgent attention

Integration & Support

Connected to the Unison platform

Unison NOC integrates with Operational Intelligence (OI), incident management systems, and the broader Unison SMO platform to enable seamless field operations.

Operational Intelligence Integration

Cell lock operations integrate with OI for approval workflows, ensuring proper authorisation for all network maintenance activities with automatic reconnection handling.

Multi-Vendor Support

Full support for Ericsson, Huawei, and Samsung RAN equipment across 2G, 3G, 4G, and 5G technologies, with vendor-specific capabilities for password management and configuration backup.

Audit Trail & Compliance

All operations logged to worklog with complete audit trails for compliance, troubleshooting, and operational review. CFR approvals provide governance layer for network changes.