Unison Bot is a service assurance solution for network impact analysis powered by Unison AI. Through the use of AI, Unison Bot establishes detailed cause and effect relations between CM data, PM data and tickets (i.e. Remedy), identifies root cause and implements actions for impact mitigation. As such, Unison Bot is a solution that automates manual workflow for network optimisation and customer experience management.
A typical scenario that the solution automates is:
Unison Bot can work in Open Loop or Closed Loop setup and supports integration with the operator's ticketing system (i.e. Remedy) for automatic creation and resolution of incidents or change requests.